Exchange & Return Policy

Exchange/Returns

Summary

Return PolicyOnly for regular-priced items. Orders made with discount codes/on sale are not applicable.
Window period14 working days from shipping confirmation.
Email prior to return[email protected]

For normal postage mails, SIBAYSHIOK will not be liable for any loss of mails in transit. By shopping on www.sibayshiok.com.sg, it means you agree to the terms and conditions listed here. 

We accept returns for regular priced items. Only store credits will be provided in the case of returns. Cash refunds are strictly provided on a case to case basis. Orders made are non-cancellable, and non-refundable. However, under unique circumstances, store credits may be issued for cancelled orders. By shopping on this website (www.sibayshiok.com.sg), it means that you adhere to all terms and conditions stated. Kindly read on for more information. 

Defective/Incorrect items

We sincerely apologise for any defects in the items sent, or any incorrect items sent. For incorrect items, please email us at [email protected] within 7 working days upon dispatch. The item in question has to reach us within 14 working days from the date of dispatch. Your email should include detailed photos of the defect area/s and your order number for verification purposes.

The replacement piece will be exchanged with you, and any postage costs incurred in the process will be borne by us. Further instructions will be provided in our email reply. In the event where the replacement item is sold out, store credits of equivalent value to the defective item/ incorrect item will be issued to the customer. Cash refunds will not be provided. Incorrect items have to be in their original condition .

SIBAYSHIOK reserves the right to reject any request (defective or non-defective inclusive) for Return, if returned merchandise(s) do not meet our requirements or when customer failed to provide proof of purchase.

To be eligible for return, your returned items should:

  • Be in their original condition.
  • Not be consumed.

In the event customer has mailed out a return parcel that is not eligible for returns, customer will be required to bear the postage fees to return the parcel back to them. SIBAYSHIOK will not be responsible for the costs of returning the parcel to the customer. Should such parcels not be claimed, they will be disposed off in 3 months upon receiving.

SIBAYSHIOK reserves the right to amend the terms from time to time without prior notice. By shopping on our website, you are deemed to have agreed to the above terms and conditions listed. Should you have any queries, feel free to drop us an email at [email protected]